I am an owner of an U80-A. I had a issue with my PCB which I had gotten in touch with Rama on having the issue resolved. In the initial couple of emails back and forth, it has been clarified that certain parts on the PCB has a manufacturing defect. Rama concluded to resolve it, they had to send me the parts to have it replaced by soldering or RMA the PCB for an exchange.
Since the part is a surface mounted component, I am not confident enough to ensure a clean job. As such, I have requested to replace the board instead. However, since that email request, they have been avoiding all contact with me. It’s been close to 2 months and I have not had a single reply from them, despite multiple emails asking for a follow up.
Nonetheless, I am frustrated. I have given them the benefit of doubt, but grew weary as time dragged on. What do you reckon I should do?