You might remember from my previous posts that I experienced a chirping with my Black Lotus switches that was only fixed by lubing them. I reached out to Divinikey about the problem and I got this back today.
Hi Reece,
Thanks for reaching out to us and our sincerest apologies for the delayed response! I effectively manage tickets on my own and had taken some time off as my wife and I welcomed our second son. In my absence our team tried their best to reply to tickets, but was obviously unable to get back to everyone. Now that I am back I am working diligently to go through the ticket queue. This is the reason for the massive delay in getting back to you. Normally I would have responded within 2-3 days tops. We’re not trying to make excuses for anything, but would like to provide some context.
Personally I have had issues with my 2 packs of Black Lotus switches as well and have brought up the issue to Carl, one of the co-owners. He is going to reach out to Durock/JWK to see if they have heard anything else. Looking through the tickets there is 1 other person who has reported issues as well. I will provide an update as soon as we hear from Durock.
Kind regards,
Andrew
