Hey @Zeimus and @Ibexlord - sorry to hear about your issues.
I just noticed this thread – I don’t frequent keebtalk much (just made an account to respond).
My ticket queue currently doesn’t have an Instant60 related ticket in it. Meaning I don’t have a record of email correspondence from you. I’m not saying this is your fault in any way - at some point in the past, I swapped email providers and I think some tickets were lost in the process (they never reached me or something like that). I know this isn’t a great answer or excuse, but I do want to make this right.
As always, if you don’t receive a response to support tickets within 3 days, feel free to follow up with another email.
I’d love to get these issues sorted out for you.