This is Soner, founder of sister companies RazorLAB and MakersCAFE, both operating from London, UK.
Thanks for your feedback, which we found partly fair and partly unfair. Let me clarify:
We founded RazorLAB in 2009, as the UK manufacturing hub for Ponoko (which I am sure you are already familiar with). Within years, we separated our ways with them and as of 1st of April 2020, we decided to become completely independent (as in we are not any more using their backend) and to develop our own pricing and job management tools. We are still in the process of developing and super excited to bring them to our community.
Machine and material details:
Fair. You are absolutely right. The descriptions (ie. machine specs and achievable tolerances/repeatability) are completely missing and as mentioned above, these are all in work in progress. Our team is working very hard to bring these to our community as fast as possible. As you can imagine, all the businesses got affected heavily by the latest circumstances and we are not excluded from that. We are in the process of juggling around what machine/s we can make available and what materials we can source safely. We are very optimistic with getting back to track very soon though.
Unfair. Here is a bit more info about myself. And here are a selection of links (the ones we are allowed to make public due to confidentiality) with regards to our clients:
Fair. You are right. Material details are very crucial in terms of informing our customers about what is possible and limitations, etc. I guess our assumption was to build these up as FAQs according to the Live Chat conversations we have on our website and eventually add them to our materials page. Def sth to work on.
Fair. We absolutely agree. ‘Heavy emoji usage’ does not mean ‘reputable service’ and it should not do. We proud ourselves for being ‘customer friendly’ and I should admit we love emojis! Please free to challenge us on our Live Chat in your spare time
Finally, please don’t take our word for it, please see what others say at Google Reviews.
Apologies for the long reply. Just wanted to clarify, hope you appreciate.
We’re super excited to be part of this community and want to learn as much as share our experience with you guys.
All the best.