Interested in others’ experience dealing with KONO.store support. For those that have contacted them for issues other than the typical cancellations and such, how has the service been? Have you even been able to get through?
From a few posts I’ve read on reddit and some comments on discord, seems like the consensus is that their service ranges from super slow to extremely bad/nonexistent. Wonder if this true for most ppl?
I contacted them due to a base set I received from them missing a 1.75u shift key and they asked me to provide a picture. I sent them a clear picture of the just-unboxed base set and about a month later, no response at all. All my subsequent emails have just gone unanswered.
Going onto their discord hasn’t yielded any better results… Guess I should count myself lucky that I wasn’t missing a number key or arrow key…