I have subsequently been told that the stream is quite negative and vitriolic towards me in a personal way that has nothing to do with the board, which started much earlier in the stream.
I give you a lot of praise and respect throughout the build which you clearly haven’t watched in it’s entirety. I’ll be compiling it into a compressed youtube video so its a more manageable watch.
We have had a great working relationship going on a year now and I’m happy to try to reach some understanding with you as to not ruin that partnership.
I wasn’t quite aware what I was stepping into when someone told me to join the chat and try to get the bottom of what the tantrum was about (a strong word, perhaps, but if you watch even a little of the stream I think you’ll deem it accurate).
Yes, the first thing you said when you entered my chat without knowing anything about what was going on other than what someone told you was to say “I hear something about a tantrum” instead of remaining professional and ask what the issues were. Goguma even said that those were not the words he used te describe the stream to you before entering.
strikingly emotional meltdown
The VOD is up for people to see and I think your definition of emotional meltdown is somewhat different than what most would consider passion and immense dissapointment.
We might have been able to work out his assembly error, his misunderstandings about the design, and any potential QC issues for which we might have needed to send him a replacement part, but my joining the stream only made him more furious, with him saying “Fuck you, Ryan Norbauer. We don’t love you.”
I opened up the case to show you how I installed so we could see if user error was the issue. Be both missed the screw location and you didn’t mention anything else. What made me furious was your dismissal of my complaints.
You said "Alright, I can see that this conversation isn’t going to be fruitful. As with anyone who doesn’t adore something they get from me, you’re always welcome to get a refund, with my apologies for your wasted time and/or disappointment. But feedback on the Heavy Grail has been uniformly positive so far (I’ve quoted lots of people in the product page). I think something is wrong with the plate you got, but we would always be happy to fix that.
In my eyes you were completly dismissing any concerns I had about the product to which there were many as can be seen here. Grail Issues, Slider Compatibility Issues. I am clearly passionate, but am I being vitriolic?
I would never say no one loves you. I said to you “Fuck You Ryan, we don’t adore you.” Adore is to hold something in high regard. Of course I don’t adore this product; it is a complete dissapointment. The blemishes alone and tooling marks on the corners make these products less than B-stock. Keycult’s b-stocks make your fit and finish look like a first time shop handled the Grail. When you promise perfection and with how you describe your products and the price you charge for them I think these issues are completely unacceptable.
- there is something much deeper going on here and he just hates me personally for some unknown reason or was simply having a really bad day or 2) he is just intentionally edgelording (thanks to @choobies for explaining this zoomer concept to me), using my name and a popular product to raise the profile of his channel. The former case deserves only empathy/sympathy and the latter our admiration for its excellent business savvy (it didn’t escape my notice that the meltdown video has 5x the views of his normal streams).
Why are you speculating about my motivations when I have given you the chance 4 times to talk to me about this and instead you have been avoiding me and have been talking negatively about my character. Am I not allowed to have a bad day? I don’t want to get into excuses but in the post chat after I left you were given plenty as to why I may not have composed myself professionally, including because you didn’t compose yourself professionally to begin with.
As a pretty morose and self-hating person in general
