@xli92149 We sent out an email to everyone with an open order last week—might want to check your spam folder and make sure shop@norbauer.com is added to your whitelist.
The full text of the email is below, but the short summary is that the injection molding factory has owed me the final batch of plates for many months now and still hasn’t yet delivered it. They have lots of plausible excuses and reasons for the insane delay, but it has definitely been frustrating and has delayed our timelines a bit. They’re now scheduled to run the last batch of plates just over a week from now. Everything else is done and waiting and as soon as the plates arrive to us we’ll turn everything around quickly.
I just wanted to reach out with a quick update on your Heavy Grail: Ghost of Christmas Future Edition order.
Final assembly has been held up by the plastics workshop having to pull our mold from production for some upgrades aimed at, among other things, improving surface finish on the polycarbonate plates where the ejector pins touch the back of the part.
This was only supposed to take a few weeks, but it took much longer than the factory had at first promised. (They hit some unanticipated technical hurdles in adjusting the mold to work with both polycarbonate and ABS parts.)
Those issues have now been resolved, however, and they’re just waiting for the mold to come back from Teflon application, which is the last step before going back into production around 11 July.
I’m still confident that we’ll be able to deliver a beautiful, endgame-worthy new home for your HHKB this summer (likely around the end of July), but I regret that it has taken longer than our original estimated shipping timeframe.
Thanks for sticking with us through these inevitable production hiccups. As always, I tremendously appreciate your support of my work and we’re always here if you have any questions or concerns.
Incidentally, this final batch of plates will leave us with some extras, and we’ve got some housings to go with in a couple of new finishes. Those should be offered before the end of the summer, and then that will have been the last batch of Grails.