Ha. I had a big suspicion that would be the case. I was judging color based on the keycaps used in those pictures.
I’m pretty sure there aren’t any white and gray keycaps with blue sublegends like that. That means the set was most likely beige. So the color temperature of the promo photos was very cool and made the gray look “cooler” than IRL.
In reality, the “cool gray” case was very probably very close to the GMK U9 color used on the ePBT modifiers. So… dark beige. It’s the same color as my CA66 that is “cement gray”
It’s a very nice color, I just wouldn’t call it gray. I’m happy to see that they’re trying to address the issue with good customer service. Good for them. 